TamblaWFM Solutions Pty Ltd Privacy Policy

Effective Date: 31 October 2024

1.Introduction

TamblaWFM Solutions Pty Ltd Limited (ABN: 15 663 412 913) and its subsidiaries (referred to as “we” or “us”) provide workforce management software and services in Australia, New Zealand, and the United Kingdom. We recognise the importance of protecting your personal information (referred to as “you” below). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information, assisting you in making informed decisions when using our services. We are committed to protecting your privacy by adhering to the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth) and the Notifiable Data Breach Scheme. If you are located in the European Union, you may also have certain rights under the General Data Protection Regulation (GDPR), which provides additional protections for your personal information. Details regarding these rights are included in the Schedule at the end of this document.

2. What is Personal Information?

Personal information is any information or opinion about an identified individual or an individual who can be reasonably identified from that information.

3. Information We Collect

We may collect personal information when you visit our website, use our products or services, register for our newsletters, or interact with us in other ways. If you do not provide certain information, we may not be able to provide our products and services effectively. The information we collect may include: • Your identity information (e.g., name, address, telephone number, email address, date of birth) • Details of products purchased • Financial and transaction information • Usage information (e.g., IP address, location, website interactions) • Records of complaints or queries • Any other relevant information we deem necessary.

4. Sensitive Information

The Privacy Act restricts the collection of sensitive information, which includes information about your religion, racial or ethnic origin, political opinions, health information, and biometric data. We will only collect sensitive information if it is necessary for our services, and you have consented to this collection.

5. Agents and Authorised Representatives

If you provide personal information about others (e.g., agents or authorised representatives), you must inform them that you are sharing their information with us and provide them with our contact information.

6. Unsolicited Information

If we receive unsolicited personal information about you, we will determine if we could have collected it lawfully. If yes, we will handle it in accordance with this policy. If no, and it is not part of a Commonwealth record, we will destroy or de-identify it as soon as practicable.

7. Website Use Information

We use cookies and web server logs to collect information about how our website is used, including visit times, pages viewed, and referral websites.

7.1 Cookies

Cookies are small text files that store information about your interactions with our site. You can adjust your browser settings to refuse cookies; however, some site functions may not work effectively.

8. How We Use Your Personal Information

We use personal information for:

• Administering our business and services 1

• Providing products and services

• Marketing and promotional activities

• Improving our services and website

• Other lawful purposes.

You may receive notifications about changes to our services, new offerings, or other information we believe may be of interest to you. You can opt out of these communications at any time.

9. Information

Collection and Use We may use cookies, IP addresses, and web beacons for analytics, advertising, and enhancing your user experience. We do not intentionally store personal information in cookies.

10. Information from Third Parties

If you access third-party websites through our site, those sites may collect personal information from you. We are not responsible for their privacy practices. We recommend reviewing their privacy policies.

11. Sharing and Selling Information

We do not sell or lease personal information to third parties.

12. Data Security

We store personal information securely in Australia, using various measures such as encryption, access controls, and secure physical storage. We retain personal information only as long as necessary for business or legal reasons.

13. Disclosure of Personal Information

We may share your personal information with trusted third parties, including service providers, legal entities, and government agencies, under confidentiality obligations.

14. Transfer of Information Overseas

We may disclose your information to recipients outside Australia. These recipients may not be bound by Australian privacy laws, so we take reasonable steps to ensure they provide adequate protection for your personal information.

15. Access and Correction

You have the right to access your personal information and request corrections if it is inaccurate. To request access or corrections, please contact us using the details provided below.

16. Contact Us

For questions, concerns, or complaints about our privacy practices or this Privacy Policy, please contact: Post: Level 1, 100 Arthur Street, North Sydney NSW 2060 Email us at: [email protected]

Schedule: GDPR Compliance

If you are located in the European Union, you have certain rights under the GDPR, including the right to access, rectify, or erase your personal information, and to restrict or object to its processing. For further details, please contact us.